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GENERAL CONDITIONS OF SALES

Helovoyages.com is a website operated by and owned by Helo Voyages, a corporation incorporated under the Canada Business Corporations Act (CBCA), possessing a Québec business number and doing business under the trade names Helo Voyages and Helo Travel.

If you do not understand the conditions, please consult a Helo Voyages travel consultant or any other person of your choice to clarify the point of contention prior to making your reservation. Making a reservation confirms the understanding and acceptance of the terms and conditions.

Among the conditions of the agency and/or the supplier, the following conditions require the specific attention of the traveller who must make sure to understand them:

  • The flight schedule and type of aircraft are subject to change (for example, the tour operator may change a day flight for a night flight without compensation to the traveller). Helo Voyages cannot, at any time, be held responsible for a change in the schedule of a flight or the type of aircraft used.
  • With regard to the initial itinerary, a stopover may be added, or transfer times between airport/hotel/airport may be subject to change. Helo Voyages cannot, at any times, be held responsible for a change in the addition of stopover or in the transfer times of travellers.
  • Check out time for your room is around noon (12:00 p.m.), regardless of the scheduled time of your return flight. (For example, you must vacate your room at noon (12 p.m.) for a return flight at 3 a.m. in the morning.) Under no circumstances can Helo Voyages be held responsible for the check out time of the room at the destination.
  • The duration of your stay is calculated taking into account the day of departure and the day of return. (For example, on a seven-day stay, a night flight makes it a eight days.) At no time can Helo Voyages be held responsible for any change in the duration of the stay.

With helovoyages.com you can book your business trip or your holiday safely. If you require information or clarifications regarding your destination choice or to plan your itinerary, we recommend that you contact one of our travel advisors, either by calling the agency, whose contact information is listed above, or by e-mail at the indicated addresses. The transactional site helovoyages.com is a very secure website. However, please note that the use of this site means that you automatically accept the general conditions set out by wholesalers and/or suppliers of travel services and services as described in their own conditions; it is your duty to consult them. You are therefore subject to the following conditions and those set out by wholesalers and/or suppliers when purchasing online:

1. Role of Helo Voyages

Helo Voyages is an agency holding a Québec permit (permit number 703369) and supervised by the Office de la protection du consommateur du Québec. Helo Voyages does not act as a wholesaler or supplier, but acts as an agent for the travel products and services appearing on our site and on the sites of wholesalers and service providers. These services are provided or organised by companies independent of Helo Voyages. We act as an agent when we book and transmit, on your behalf, your reservation request and payments to the wholesalers and/or travel service providers you have chosen. Helo Voyages also acts as an agent for the wholesaler or suppliers when we send you the reservation confirmation and travel documents. The use of this site automatically confirms your acceptance of the terms and conditions of the supplier(s) and/or wholesaler(s) as described in their own terms and conditions; it is your responsibility to read them.

2. No advice when buying online

When booking and purchasing online on our website, Helo Voyages cannot assess your needs or expectations. You are therefore responsible for the trip you have chosen, the description of which is the sole responsibility of the wholesaler and/or supplier. Helo Voyages assumes no responsibility for the accuracy or veracity of the information provided by wholesalers and/or suppliers. However, if you would like advice or information on choosing your vacation or trip, you can contact a Helo Voyages travel consultant.

3. User responsibility

It is your responsibility to certify that you are at least 18 years of age, and are able, by entering into this agreement, to purchase online in accordance with the terms and conditions set forth herein and in accordance with the law. You assume full financial responsibility for your use of Helo Voyages‘s secure transactional website. You also certify that all information provided in connection with the use of the helovoyages.com site by you or by users of your computer is true and accurate. Remember that any false or misleading statements made in connection with a purchase may constitute an offence that may result in criminal prosecution.

4. Travel documents

It is your responsibility to have in your possession all travel documents, passports, visas, etc., and to obtain the vaccines required by the authorities of the countries where you will be staying, at your own expense. If you are unsure what documents to obtain, please contact Helo Voyages or the consulates or embassies of the countries you will be visiting. A traveller who does not have the documents required to travel in their possession may be denied access to the air carrier or entry into the country of transit or final destination. In such a case, the cancellation fees apply, and Helo Voyages is not liable. Please check for yourself at www. travel.gc.ca which travel documents and visas or authorizations are required by the appropriate government authorities for the trips that have been booked.

5. General conditions of wholesalers and/or suppliers

When you purchase travel services, they are subject to the conditions and restrictions of the wholesaler and/or supplier, your vouchers and tickets. The general conditions of wholesalers and suppliers are available on this site before booking and completing your purchase. When you give your credit card number to purchase a travel service, you confirm that you have read and accepted these general conditions and those of the wholesaler and/or supplier. The general terms and conditions of wholesalers and suppliers generally include fees in the event of cancellation or changes to your purchases. You should also pay particular attention to the time required to check in at the airport check-in counter, generally three (3) hours before departure, the availability of services at destination and the possibility of changes to flights or hotels. It is the traveller’s responsibility to ensure that the schedules are valid for all carriers at least 24 hours before departure. You must always confirm your flights 72 hours or less before your departure. Helo Voyages is not involved in the preparation, organisation or provision of products and services that are part of the local travel services, including packages that only involve the wholesaler or supplier of the travel product or service you have purchased. The agency disclaims any and all liability in this regard and for any damage, loss, theft, accident or injury arising from the participation of a traveller.

6. Prices and other information

All travel services you purchase through this site will be delivered to you based on availability. All prices mentioned on the helovoyages.com website are in Canadian dollars, unless otherwise stated. They include federal and provincial taxes, but do not include shipping costs, if applicable. The purchase price of any trip is the one that will be communicated to you at the time of your purchase. The prices advertised on our website are valid if you buy services during the same session. Helo Voyages is not responsible for any price changes that may occur before you have completed your online purchase. If you log out of our site during a session, the prices may be different when you log in again.

7. Note on prices in Québec

Some jurisdictions regulate advertising of travel and other tourism services by requiring wholesalers and suppliers to indicate only, or predominantly, the total cost to be paid for the advertised service (including taxes, service charges or other incidental costs). This rule does not apply in all provinces of Canada. No matter where you live, Helo Voyages will provide you with the total price you will have to pay for the services you wish to purchase.

8. Misprints and errors, availability, product prices and orders

Travel information and prices are provided directly by wholesalers and/or suppliers. It is possible that printing errors and other types of errors may occur. Consequently, Helo Voyages and its suppliers reserve the right to correct the prices and fees applicable to the products and services offered through the website at any time, without notice to you or any other person, and without incurring any liability to you or any other person. In addition, Helo Voyages cannot guarantee that the products and services advertised on the site will be available at the time you wish to purchase them or thereafter. In addition, Helo Voyages and the suppliers reserve the right to refuse, correct or cancel a reservation and not to respond to a request for availability of a travel service. If you wish to purchase products or services for which the price shown is inaccurate, Helo Voyages and its suppliers reserve the right to refuse your offer by notifying you by telephone or in writing. The only price valid for the purchase of a trip is the one given to you at the time of your purchase. Products and services are always subject to availability at the time of purchase

9. Purchase of travel services and/or method of payment

The travel services you wish to purchase must be paid for, either by a required deposit and a balance due on a date specified at the time of the transaction, or in full at the time of purchase by credit card and the transaction is made directly on the site. If the required deposit option is chosen, failure to make the final payment on the specified date will result in the cancellation of your reservation and the full amount of the deposit will not be refunded. Helo Voyages is in no way responsible for any payment omissions. You can make your payment by Visa, MasterCard and American Express. Tickets and products and services are 100% non-refundable. Booking by a third party with a credit card that is not his own will only be carried out with the written approval of the cardholder. The credit card holder must send a copy of both sides of the card as well as a copy of the cardholder’s valid driver’s license with their civic address. The credit card holder must also send an authorization note stating that he accepts responsibility for payment, with his signature. Any fraudulent reservation and/or purchase will be investigated and the perpetrator prosecuted in court.

10. At-home service gift certificate and travel credit

Terms of use

When you wish to use your gift certificate or travel credit, contact a reservation agent at the time of booking and quote the identification number of your gift certificate or travel credit to find out the terms and conditions. No discount will be applied if the booking agent does not have the original gift certificate or travel credit.

  • Gift certificate
  • Non transferable and no cash value.
  • Instant travel discount
  • Applicable on exclusive Helo Morocco packages before taxes.
  • Not applicable on a departure of group of ten (10) people or more or on long stays. Non transferable and no cash value.
  • At-home service travel credit
    Applicable on a reservation made within a maximum of 48 hours following a meeting ($). Not applicable on all group tours, long stays or *sun holidays. Non transferable, no cash value and not combinable.
    * Sun vacation: Air Transat Holidays, Nolitours, TMR, Sunwing, Air Canada Holidays, Ground Caribe or other wholesalers are excluded.

11. Online purchase process

The contract is concluded and finalized only once you provide your credit card number, either for the required deposit or for the final payment of your reservation and you fully accept the terms and conditions of the booking. provider. Before that time, you have no obligation to Helo Voyages, and moreover, the suppliers are not bound by any obligation whatsoever. When you give your credit card number on the Helo Voyages transactional site to pay for a trip or service, you immediately agree to pay either the required deposit and the balance due on the date specified at the time the transaction is concluded, or the total cost of that trip or service. Your credit card account will be immediately debited for the amount due for your purchase. Regardless of whether the purchase was made by you or by another person with access to your account, you will not be able to avoid paying for this trip or service. If the name indicated for at least one of the travellers covered by your reservation is not that of the credit card holder or for any purchase within ten (10) business days before the date of departure of the trip or use of the service, your reservation request will not be forwarded to the wholesaler or supplier until Helo Voyages confirms with you the validity of your purchase. We will send you a credit card authorization form that you will need to complete. We will ask you for a photocopy of both sides of the credit card and a copy of the cardholder’s valid driver’s license with their civic address. A Helo Voyages travel agent may at any time require the credit card holder’s physical presence at the agency’s offices to validate his identity with supporting documents in hand. Only after receiving and validating this information will the purchase be completed. In the meantime, the availability and price of the services you wish to purchase are subject to change without notice. Your credit card will be charged to your account by the service provider and/or wholesaler. Thereafter, an electronic invoice will be sent to you three (3) business days following the transaction.

12. Change fee

Any changes to the initial online purchase are subject to a fee of 50.00 CAD per change, per file, in addition to any other change fee from the wholesaler and/or supplier.

13. Cancelling a purchase

If you wish to cancel your purchase on the Internet, you must immediately contact us by phone. Under no circumstances will sending an email or leaving a message in a voicemail box without a reply from a Helo Voyages agent cancel your online purchase. Once your purchase is completed, you are subject to the cancellation or modification fees that wholesalers and suppliers charge. You must refer to the general conditions of the wholesaler or supplier of your trip.

14. Delivery of documents

Once you have completed your online travel purchase, Helo Voyages will send you an email confirming the details of your trip. Please ensure that this information accurately reflects the products and services you have chosen, and refer to this email for any other requests regarding your purchase. It is imperative that the corresponding name on your travel documents be exactly the same as your passport. It is your sole responsibility to verify the information contained in the travel documents. Fees may apply if corrections are made. As a general rule, the supplier delivers the electronic documents and/or vouchers to Helo Voyages within 24 to 48 hours of full payment. These are sent directly to your email address by Helo Voyages. This transmission of documents may sometimes take up to seven (7) days before departure. You can always go to the e-ticket counter of the homepage to pick them up yourself.
Note: Electronic documents are available for the majority of tour operators. If electronic documents are not available from the selected supplier, paper documents will be issued and available at the supplier’s counter at the airport on the day of your departure.

15. Travel insurance

Helo Voyages strongly recommends that its customers take out insurance to cover certain events that may occur before, during or after your departure. Helo Voyages uses Manulife Global Travel Insurance for Canadian Residents, the preferred provider, only available on this site. You are fully responsible for your decisions regarding whether to take or waive travel insurance. Under no circumstances can you dispute the fact that Helo Voyages has recommended that you take out insurance. Insurance policies include exclusions, but not exclusively in the event of pre-existing medical conditions. They also include time limits and specific procedures for making a claim. Helo Voyages assumes no responsibility in the event of refusal of coverage by the insurer, for any reason whatsoever. Once you have purchased a travel benefit, if you decide to cancel the insurance you purchased through Helo Voyages, you must notify Manulife Global Travel Insurance within a maximum of 10 days of purchase. All claims will be made under the general terms and conditions of Manulife Global Travel Insurance or the insurer you have chosen and in accordance with the laws in force in your province of residence.

16. Restriction to personal and non-commercial use

The transactional site helovoyages.com is intended solely for the use of travellers. You may not modify, copy, distribute, transmit, display, display, reproduce, publish or transfer any information, software, products or services obtained from the helovoyages.com site or use them to create derivative works or licenses. This site must be used exclusively to search for travel information or services and travel services offered, to make legitimate online bookings or purchases. It is strictly prohibited to use it to make fraudulent, false or speculative reservations or reservations in advance of the request. Any unauthorized use of the site will be investigated and may result in legal action.

17. Violation of the rules of use of the site

Helo voyages prohibits, under penalty of prosecution, any use of its site for illegal or fraudulent purposes. It is understood that any misuse of travel booking on the transactional site may make it impossible for you to access the site and may result in legal action.

18. Confidentiality

Helo Voyages is committed to respecting the privacy of its customers and, therefore, not to sell to any third party either the names of individual customers or other information derived from personal profiles. However, in order to book your trip and process your reservation, Helo Voyages must collect certain personal information. When you book or purchase travel products and services on Helo Travel’s secure transactional site, we are required to provide information such as your name and telephone number to the wholesaler or travel supplier, the airline or any other relevant product or service provider.

19. Copyright/Trademarks

All content, including software on this site, is protected under Canadian and international copyright laws. It is therefore prohibited to modify, copy, distribute, transmit, display, display, present, reproduce, publish or transfer information, software, products or services obtained from the helovoyages.com site or to use them to create derivative works or licenses, or to use any of the elements of the site for commercial or other purposes. Helo voyages (helovoyages.com) is a trademark owned by Helo voyages, a legal entity incorporated under the Canada Business Corporations Act (CBCA).

20. Laws, regulations

These general conditions and their application are governed by the laws of the Province of Quebec, without regard to its conflict of laws principles. The client-user accepts and acknowledges the exclusive jurisdiction of the courts of the Province of Quebec, with respect to any dispute arising from the use of this site or these general conditions.

21. Hypertext links

Links to other websites included on this site are provided for information purposes only and do not imply that Helo Voyages, its suppliers or third-party distributors endorse the content of such other websites. Neither Helo Travel nor third party suppliers or distributors are responsible for the content of other websites, and make no representation or warranty with respect to any other website or the content or documentation of such websites. Helo Voyages does not in any way guarantee the security of these sites, nor does it guarantee the protection or processing of any personal information that you may transmit to these other sites. If you decide to access other websites, you do so at your own risk. It is strictly forbidden to create links to this site without the express written permission of Helo voyages.

22. Damage resulting from access to our website

Helo Travel is not responsible for viruses or any damage that may affect your computer while using its website. Helo Travel or any other third party service provider shall not be liable for any damages, whether punitive, exemplary, direct or indirect, or any physical or moral damage resulting from the use of its site.

23. Transfer

You may not transfer, alienate, subcontract or delegate your rights, duties or obligations hereunder.

24. Modification

Helo voyages reserves the right to modify these conditions at any time. Your use of this site will be governed by the terms and conditions in effect at the time of your use.

25. Severability

These terms and conditions are deemed severable. If a provision is found to be neither enforceable nor inoperative, that provision shall nevertheless be applied to the extent permitted by applicable law, and that decision shall not affect the validity and enforceability of the other provisions.

26. Headings

The headings used in these general terms and conditions are for convenience of reference only and shall in no way limit or otherwise modify the terms and conditions hereof.

27. Entire Agreement

These terms and conditions, together with the terms and conditions incorporated or referred to herein, constitute the entire agreement between us with respect to the subject matter hereof, and supersede all prior agreements (oral or written) with respect to the subject matter hereof, and may only be amended in writing or by posting such amendment on this Site.

28. Complaint Resolution

If you have a complaint, you must absolutely contact us immediately so that we can try to remedy the situation when it occurs. Failure to do so may result in the agency, wholesaler and supplier not being liable. Upon your return, you must send us your complaint in writing within ten (10) days of your complaint to Canada so that we can forward it to the wholesaler or service provider for processing. Failure to do so within the time limit mentioned may result in the agency’s non-liability.

29. Liability for photos and product descriptions

Although we have taken all necessary and appropriate precautions to ensure that the photos, images, maps, descriptions of the various hotels, destinations and products reflect as accurately as possible their actual and current condition, we cannot guarantee and, in fact, we do not guarantee the perfect accuracy or exact conformity of these photos, images, maps and descriptions with reality. We therefore inform you that there may be differences, sometimes significant, between the representations by photos, images, maps, descriptions of the various hotels, destinations and products and their actual and current condition.

© helovoyages.com 2019

Making a reservation confirms the understanding and acceptance of the general conditions listed above and the passenger declares that he has read and understood these general conditions and agrees to them.